Terms and Conditions
Payment and Security.
Security and Fraud
With Nochex, you get cutting edge security and fraud prevention for your peace of mind
The security of your money and information is at the core of our business, and we have a solid track history in this area to give you peace of mind. As you would expect, we have extremely robust security measures in place to protect both your information and your transactions.
We provide all our Merchants and UK Traders with anti-fraud tools that should enable you to minimise your risk to fraud and reduce potential losses. Please visit our Merchant Fraud Prevention and UK Trader Fraud Prevention pages for more information.
Encrypted data transfer
Sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol. We use the highest commercially available encryption key length of 256-bits provided by GeoTrust.
You can validate the Nochex secure server certificate by clicking the above image.
Encrypted data storage
All sensitive information is held in an encrypted form on our servers using techniques that are recognised as robust and secure by the industry. Each Nochex account has its own unique encryption key to protect that account.
Physically and electronically protected servers
Your information is held on secure servers that are hosted with one of the UK’s leading ISP’s in a high security data environment that is also used by many UK high street and Internet banks.
The servers that hold your information are protected by secure advanced firewall technology and are not directly connected to the Internet. Only authorised computers can access your encrypted information.
Securiclick card validation
In order to protect you, other Nochex users and ourselves against potential fraudulent card usage, we perform a Securiclick card check on all registered cards the first time they are registered with the Nochex system.
Nochex undertake Securiclick card verification on all Nochex UK Trader and all Nochex Merchant account holders. This Securiclick card check is also undertaken on full Nochex Personal account holders, but not on consumers who make Xtra payments.
To successfully register a card with Nochex, we need to confirm that you have legitimate access to the account that the card draws funds from. To do this, we will withdraw a random payment (between £0.01 and £1.99) from your bank or credit card account. When you confirm this amount, it helps to identify you as the legitimate owner of that card. Having successfully registered a card, the full card details will not be displayed in the future.
All authorisation requests for customer card transactions are made through a secure private network connection to the banking payment system.
We confirm each new user’s registered email address by sending a unique confirmation code to the specified email address. When this code is successfully replied to, this increases our confidence of the ownership of that email address.
We also accept payment by cash (£ Sterling) or cheque (drawn on a UK bank) Please e-mail us with your order before you do this, and send it by first class signed for mail.
Delivery and Packaging.
Most orders are dispatched within 1 – 14 days, but please allow up to 28 days to allow for holidays etc..
All goods are dispatched in discreet packaging. An email will be sent to you once your order has been dispatched. Please be aware that some spam filters may affect the receiving of this email.
Should goods be returned to us following non-delivery due to incorrect address details, or the customer does not arrange for re-delivery after a delivery attempt, then we reserve the right to invoice the customer for the second postal charge.
All orders are sent out insured. We do not use couriers. International orders are trackable, and fully insured. Our delivery methods are as follows:
First Class “Royal Mail Signed For” for goods up to the value of £60.00
“Royal Mail Special Delivery” for goods with a value over £60.00.
Airmail “International Tracked and Signed” or, “International Tracked” (depending on country of destination) for all goods.
In the unlikely but unfortunate event that your order should go missing in transit a claim will be submitted to the relevant delivery service company applying for compensation. Regretfully we are unable to either refund or send out any replacement goods until the issue has been resolved with the delivery company in question. We apologise for any inconvenience this may cause.
All prices are automatically displayed are in UK Pounds Sterling. We supply a currency converter for overseas customers, but please be aware that this is only a guidance price, as your credit card company will charge you in your own countries currency and the rate of exchange will depend upon the rate given by your credit card company at the point of sale.
We reserve the right to alter prices on the website without prior notice. Orders taken before any price alterations are contracted at the quoted price at the point of sale. Overseas customers will be responsible for any extra Local Taxes or Duty applied on these goods when entering their country.
Any additional extras or changes required by the purchaser will incur an extra charge.
In the unlikely event that our products are received with a manufacturing fault, please contact us with your name, order number and order details within 10 working following receipt to arrange returning the item for repair. Should it not be possible to repair an item then a replacement will be given. We recommend returning items fully insured, as we could not accept responsibility for items returned without insurance. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag and pack them as securely and discretely as we sent them to you. Any postal costs incurred for the return of faulty goods will be refunded.
Distance Selling Regulations state that customers within the EU are entitled to a 7 day “cooling off period” following receipt of your order, within which time you may cancel. If your order has been dispatched then we ask that your goods be returned to us within 5 working days still in the original unopened packaging when upon receipt we will refund the value of the goods, excluding any postal costs. We recommend returning items fully insured, as we could not accept responsibility for items returned without insurance. If your order has not been dispatched you will receive a full refund including postal charges.
If you wish to return an item for refund within 7 working days of receipt there will be a 25% re-stocking fee, this does not apply to items returned for an exchange. Refunds are excluding postal charges.
Goods dispatched following an exchange are subject to postal charges.
Made to measure goods and products that come in contact with body fluids are only returnable if there is a manufacturing fault.
All returns must be sent to:
M C Customs
P O Box 1377
For further information about Distance Selling Regulations please see: www.oft.gov.uk
We reserve the right to alter any product specification without prior notice. Please be assured that any changes will be to improve items and never to the detriment of the products.
All content included on this site, such as text, graphics, logos and pictures, is the property of M C Customs or its content suppliers and protected by UK and international copyright laws. The taking of any material without prior permission is prohibited.
M C Customs will accept no responsibility for the following:
- Personal injury through misadventure or incorrect usage.
- Allergic reactions to any materials used.
Last updated: June 22, 2019
M C Customs (“us”, “we”, or “our”) operates the http://www.mccustoms.co.uk website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”).
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England, Wales and Scotland shall have exclusive jurisdiction over the matter.
Links to Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
This Policy shall be governed and construed in accordance with the laws of England, Wales and Scotland without regard to its conflict of law provisions.